Worst service ever - MTN
<p>Received notificationb that I am due for an upgrade. App**** on the 19 April and never got feedback. Called daily and they kept saying that it takes 7 working days for my phone to be delivered. Called Friday 27th and was told Monday was the 7th day so I should get my phone. Today being Monday I called again just to be told that the phone is OUT OF STOC****!!. What utter *******. Each time I called the consultant would say they will call me back and never did. This is the worst service EVER !!!!!!!!</p>
Good Day Zubeida Saban,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that without your ID number, Cell phone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Zubeida Saban,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that without your ID number, Cell phone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Best regards,