PV
PETRO V
1 reviews | Active since Mar 2016
15 Mar 2016, 13:59
WORST SERVICE EVER- *********** STAFF
MY WIFE PETRO'S HP255 LAPTOP(SERIAL NO: SCB412790K ) ON ACC NO A496237 WENT IN FOR REPAIRS. RAM COURIERS COLLECTED IT ON 21 DECEMBER 2015 AND AMY AT SP MOBILE RECEIVED IT ON 23 DECEMBER 2015. IT HAS BEEN ALMOST 3 MONTHS AND MY WIFE STILL HASN'T RECEIVED HER LAPTOP BACK. MTN STAFF IS ABSOLUTELY OF NO HELP, NO ONE CAN TELL HER WHERE HER LAPTOP IS OR WHEN SHE WILL RECEIVE IT BACK. WE ARE SICK AND TIRED OF PHONING AND BEING TOLD TO PHONE NUMEROUS DIFFERENT NUMBERS WITH NO ANSWER TO THE PROBLEM. I CAN'T BELIEVE HOW BAD THE SERVICE IS AND THAT THERE IS NO AFTER SALE SERVICE!!!!! WILL NEVER RECOMMEND MTN TO ANY OFF MY STAFF, COLLEAGUES, FAMILY OR FRIENDS!!!!! NEVER EVER DOING BUSINESS WITH THEM AGAIN!!!!
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Replies (1)MTN South Africa's replyOfficial
17 Mar 2016, 13:50Hello pdevilliers,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
The request has been sent to the insurance department for the supervisors to contact and assist you with feedback on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
The request has been sent to the insurance department for the supervisors to contact and assist you with feedback on line.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply17 Mar 2016, 13:50
Official
Hello pdevilliers,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
The request has been sent to the insurance department for the supervisors to contact and assist you with feedback on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time online.
The request has been sent to the insurance department for the supervisors to contact and assist you with feedback on line.
Kind Regards,
Alice van der Merwe
***
