1 reviews | Active since Jul 2016

06 Jul 2016, 12:42

Worst service ever in my life.

<p>I lost my phone and went to MTN N1 City Branch. I app**** for a New contract and was not a cheap contract.</p> <p>This was monday morning around 11 am. I sat there for about 1 hour maybe more before i was helped. I had all my documents as required. They did the application and said i can collect my phone within 24 hours. No calls or email from them on monday.</p> <p>Tuesday morning i went back waited another hour + as the salesman that helped me was not there so was assited by another lady. She said the application was incomplete as there was no work number but it was written on the front page . then i went back to work and went back there on tuesday around 5 pm again waiting another 40 min. </p> <p>Everything was approved and she fetched my phone. The i was told my number was never ported. I sat there with her as she typed out a detailed email to the salesman of what to do and to call me early in the morning.</p> <p>Now we are on Wednesday Still not one phone call from MTN N1 City or one email from them. I went there this morning and they where busy. I gave them another number to contact me on and still nothing.</p> <p>No one phone call NOT ONE IN 3 DAYS</p> <p>And the shop number is a wast never gets answered </p> <p> </p> <p>I'm now fed up with this Bad service and i was a loyel customer of MTN for a very long time.</p> <p> </p> <p>It took Cell C 15 min and everything was done </p> <p> </p> <p>I will make sure that the group of friend and family will move from MTN </p> <p> </p> <p>I know you will reply and email me about how sorry you are and will look into it but nothing will happen nothing </p> <p>Customers is just a number in your books </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jul 2016, 08:46
Official

Good day Jeandre,

We are terrible sorry for the inconvenience that you experienced due to the unprofessional service received at MTN N1 City. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with the undesirable behaviour.

Kindly be advised that the matter has been escalated to the regional store management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

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