Worst service ever! I'll never recommend this company. 😠👎 #Service #Company

Today, I contacted MTN to request a paid-up letter and to cancel my contract today, as it has concluded. I settled the outstanding amount of R8821.00 on Wednesday, May 6th. I initiated the call before 2:00 PM, utilizing my own Telkom airtime, as their line was suspended and had not been reconnected even after my payment. As I did not have access to anyone using MTN, I was transferred between various departments, including collections, legal, and cancellations, from before 2:00 PM until 5:00 PM. This process lasted for three hours, and some call center agents disconnected the call before I could even speak. Despite this, everyone confirmed that the payment is reflecting and that the account is paid in full. I am quite frustrated with this company, as I have been a client for over a decade. At this point, I no longer wish to have any association with MTN. I have maintained a contract with them for many years, and I have no desire to upgrade or reactivate the contract; I am finished. I simply require the paid-up letter as soon as possible and for my contract to be canceled, as it is fully paid. Should this not be resolved, I will escalate this matter with my attorneys and report it to the ombudsman.