Worst service ever. I don't know what more to say

Everyone that works at MTN is *********** or the systems are just severely useless.

I changed my debit order details a few months ago, and yet they NEVER debit my account. I have brought this to their attention every month for the past few months and they're all just idiots when I explain.

They keep allocating payments that are not mine to my account and so my statement says I owe nothing (THEY HAVE ON COUNTLESS OCASSIONS JUST SENT ME "YOU DONT OWE ANYTHING, OR JUST A STATEMENT WHICH I DID NOT ASK FOR). I have tried to explain numerous times that these are not my payments. I kept making manual payments because I didn't want my account to be behind while they never did my job.

On June 1st, once again, my debit order DID NOT go off, so I asked them FOR THE BILLIONTH TIME why and they said I owe nothing and sent a statement with R2 owing. I finally gave up and decided to not make payment and explained to them what had happened.

I tried to get them to fix whatever on their side, only to be told I haven't accepted the "mandate" for the debit order on my money app. I tried, it was not there. Contacted them again. They told me to accept the mandate on my MTN app. It was not there. I told them again. They ignored me. I tried to make payment on the money app and they had "rebuked my access" so I contacted them because THEY CUT ALL MY SERVICES DUE TO THEIR NEGLIGENCE. After over 24 hours, I get an email to pay into an ABSA account.

How is this service?? All my accounts are canceled because you can't employ people to do accounts or figure out that your processes ARE NOT WORKING? How is this my issue when I have brought it to your attention countless times??? Absolutely appalled. I have been with MTN since high-school and have never had such terrible service until now.