WORST SERVICE EVER FROM MTN!!!! SIES AFTER MORE THAN 20 YEARS PF LOYALTY!!!

I would like to report MTN staff for lack of urgency and just absolute disregard for their clients. I have been trying from May to do an upgrade with utmost disgust. My upgrade has been Hell with numerous calls to the call agents but they would just drop my calls after a long time or put me through to someone else until I loose hope and drop the phone.

The issue is that they say the system says that I'm in collections. I spoke to the collections dept, their credit dept, complaints dept (whonhave sent me an email confirming that I'm OK and that they may proceed with the upgrade. As a last resort I even went to Baywest Mtn branch who were the most useless out of the branch and got no Help for over a week and 3 trips to the branch.

After more than 20 years with MTN and my number, I'm ready to go to another service provider. Appalling service MTN and to think that I have been so loyal and this is how you treat your customers, sies!!

Today was the last straw, I have been on the phone for almost an hour and people just send me to the next person until the line dropped.

You can keep your upgrade!!

I'm gone.

Regards, Nathi