Worst Service Ever from MTN!

I've had my MTN contract for quite a few years. On 28 Nov, received call from an Indian lady at Momdo to do an upgrade. Did the upgrade and MTN then sent me a Debi-Check to approve. But, when I spoke to the bank, MTN had put through a Debit mandate for R999 + R999 which is not correct = didn't approve the Debi-check, as the same thing happened to my husband 3 months ago and it took him 2 months to resolve that debit order issue. I've now spend more than 1 hour and 20min on the phone - from our Customer Service dep to Billing Department and everyone keeps insisting that this is NOT their problem to fix - each department refer me to the next. Customer Care said that if I don't approve this TODAY, my debit order for Nov won't go through and my service cut. Asked the 135-consultant to speak to the manager, but he said manger in a meeting and he will get fired if he calls the manager. Eventually, the manager came, but he things that Mondo must do the debit order mandate, which is not true, because Mondo advised they only do the upgrade and not the debit order. The manager was Lubujo or Luwujo - very rude and irritated by the fact that he has to speak to me. When he finally try to help, he insist that the problem is now resolved and I should phone the bank. But, if I do, and the debit mandate is not through, how to I get hold of them. So, I asked for him to spell his name & surname and he dropped the call. So, now I"m at the point where I want to cancel my own 2 contracts + my husband's 4 contracts + my son's contract + my daughter's 3 contracts.

this is the worst service I ever received. You are very quick to do upgrades and take money but when it comes to resolving a problem, you are PATHETIC and rude!!!