WORST SERVICE EVER FROM MTN

I am Philasande Ngqungqumba, residing at Port Alfred. I reported one of my devices as ****** on 16 October 2020. On 17 October, I went to the store to make a claim. I am the one who has been calling the store & physically going there for feedback because I never received any feedback. Last week Saturday when I visited the store I was told that by Monday the insurance company should contact me regarding the fee of the excess.

I have been calling the ladies at the store the whole week & they are always claiming to be busy with other customers (they are not taking my enquiry seriously because it is not a sale). I then said they must give me the number to call the insurance on my own, I was given *** & *** which were both wrong. In a week, it will be a month that I don not have a phone which is very frustrating. i.d ***, CLAIM NUMBER ***