Worst Service Ever from MTN
<p>I took out a Top-Up Contract with MTN and i was incorrectly given a My Choice 100 Contract.</p> <p>I was billed -+R2000.00 every month for Packet Data Calls.</p> <p>I then contacted MTN to rectify and a Querie was sent through to rectify.</p> <p>Reported By<br />Assignee<br />Group<br />Nicholson, Raees <br />Pedinyane, Tilly <br />MTN.GP1 Operations Administrators</p> <p> </p> <p>This was apprently Resolved, But was not.</p> <p>I continued to be billed +-R2000.00 every month on a Top-Up Contract.</p> <p> </p> <p>I was then handed over to VVM for not paying the amount R12,795.26 on a Top-Up Contract.</p> <p> </p> <p>MTN refers me to VVM & VVM refers me to MTN...</p> <p>This is a never ending story and never gets sorted out.</p> <p> </p> <p>[Ticket# ********** ********** 87]</p> <p>Request REQ: ********** </p> <p>REF: ********** 57<br />REF: ********** 56</p> <p> </p> <p>Please may you assit in this regard.</p> <p>Oliver Sebastian</p> <p> ********** </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your account number or ID number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with your account number or ID number in order for us to be in a position to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Hi Mike,
Thank you for your Response
My Details are below
Oliver Clayton Sebastian
********** 195083
I look forward to hearing from you
Hi Mike,
Thank you for your Response
My Details are below
Oliver Clayton Sebastian
********** 195083
I look forward to hearing from you
