JJ
Johannelie J
1 reviews | Active since Aug 2013
30 Apr 2015, 12:02
Worst Service ever experienced
I was forced to go to MTN after Nashua Mobile closed. Since then I have had nothing but the worst service ever experienced. <br> <br> This morning my phone was suspended without any prior notice given. I have been trying to get through to the call centre for the past two hours.<br> <br> To make it worse after I have been holding for 20min + I get disconnected and I have to phone again. This is the worst possibly service I have ever experienced from a company.
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MTN South Africa's replyOfficial
12 May 2015, 15:33Hello J Bleksley,
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
On checking your account, I do pick up this has since been attended to via our customer care email address. I do acknowledge the frustration experienced in trying to get through to our call centers with no luck. This issue has been brought to our senior management team to address.
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
On checking your account, I do pick up this has since been attended to via our customer care email address. I do acknowledge the frustration experienced in trying to get through to our call centers with no luck. This issue has been brought to our senior management team to address.
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil
MTN South Africa's reply12 May 2015, 15:33
Official
Hello J Bleksley,
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
On checking your account, I do pick up this has since been attended to via our customer care email address. I do acknowledge the frustration experienced in trying to get through to our call centers with no luck. This issue has been brought to our senior management team to address.
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil
Thank you for your post
Apologies for the delayed response and inconvenience experienced.
On checking your account, I do pick up this has since been attended to via our customer care email address. I do acknowledge the frustration experienced in trying to get through to our call centers with no luck. This issue has been brought to our senior management team to address.
Once again we would like to apologize for the lapse in service.
Regards
MTN Service Provider
Aadil