1 reviews | Active since Oct 2016
Worst service ever experienced
<p>I have been an MTN subscriber since 2009. I dont even want to start talking about the actual coverage or the fact that calls are dropped because all of this is manageable, I am mostly disgusted by the service of not only the call centre agents but also the in-branch agents. If they are not trying to avoid you, they are just completely unhelpful. I was ******* into extending my contract in Dec 2015 by a call centre agent that MTN direct cant even give me the direct number to. They made me so mad this morning that I swore at them. They do everything that the CPA is against. I am totally disgusted and will do everything it takes to ensure that every single person I know, and every single person they know does not renew their contracts with MTN. You are appauling and should not be in business!!!!</p>
Good morning Lauren,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown higher value to your interaction with us. This matter has been escalated to the management team of MTN Direct for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you.
Regards
Yahya
REQ:***
Good morning Lauren,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employees should have shown higher value to your interaction with us. This matter has been escalated to the management team of MTN Direct for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you.
Regards
Yahya
REQ:***