RR
Richard R
1 reviews | Active since Oct 2011
03 Aug 2015, 12:16
Worst service ever, dont care about customers
I have not had any feedback regarding my upgrade as yet.<br> Its 11 days later and not a word from you people. I requested for a upgrade on your online shop on 23 July.<br> Then on 29 July i sent an email to Mrs Nkwana still no reply.<br> Stop telling me i must phone 808 or 111 as i am in Nigeria that service does not work at all here, i have tried several times.<br> Can i please get this sorted out. Your service is really none existant.<br> I want a answer please.<br> I AM IN NIGERIA EMAIL ME OR PHONE ME ON MY NIGERIA MTN NUMBER PLEASE<br> +***207<br>
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Replies (1)
MTN South Africa's replyOfficial
19 Aug 2015, 12:07Hello richardpaulrabie,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply19 Aug 2015, 12:07
Official
Hello richardpaulrabie,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***