Worst service ever.
Good morning Mr Bongani Mlambo
I would love to say thank you for the wonderful service, which clearly shows as a customer I am not valued. I have been with MTN for over the 12-15 years and while having a number of issues I have remained a loyal customer.
Please note this will service as my notice of cancellation.
The disrespect to finding out that you are a line manager and this is the service you provide. How are the people under you suppose to uphold a better standard.
I will love to keep my number so please ensure that the 16 November 2024 will be the last payment for my number ***. I have had this number for a number of years and will be very unhappy should I lose it.
I really hope that there is something done too improve this service as clearly none of what is currently happening will be sustainable for MTN.
Please do notify me if there is anything else I should do to ensure that this process runs smooth.
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Replies (1)'s updateReviewer Update
03 Oct 2024, 09:12 Cellphone Contract!!!!!These companies try to **** us not knowing we are able to read and understand. MTN south Africa started to increase their prices even thou you signed a 24/36 month contract which they are allowed to do. Joke of it all is some of us are smart and we have paid our contracts in advance so we can avoid all these funny challenges their retention team come up with.You have one month left in your contract, you send a email stating that you are giving notice, Their response you need to pay a early cancellation fee. Funny enough, not sure if they want me as a client with the service I seem to have to beg for. I have had to call a number of times stating I have no signal at home but everywhere else I am able to make and receive calls a whole year later the issue gets resolved. Sms received at 04h21 in the morning. Y'ello expires 11/16/24 whereafter subs change from RR126.09pm to R154.783pm month-to-month. Upgrade at MTN store or call 135. I believe that the communications manager needs to be checking what is sent to their clients.How can you upgrade when they don't know what it means to give a professional service to the client. The communication sms being sent to me even a joke. Dear Cellphone contract providers please have a look at how you provide services to your clients. Currently even Banks are selling the same products and service of which just for the service one would rather opt to join them.I have a office full of ****orkers looking to upgrade but guess what all of us are choosing not to do so as the market has more options available. If anyone just took the time to hear what a client has to say this would be the world of difference. Again I am stating it today 03 October 2024 this is my notice. I want my number and the last payment will be made as I have been doing.
's update03 Oct 2024, 09:12
Reviewer Update
Cellphone Contract!!!!!These companies try to **** us not knowing we are able to read and understand. MTN south Africa started to increase their prices even thou you signed a 24/36 month contract which they are allowed to do. Joke of it all is some of us are smart and we have paid our contracts in advance so we can avoid all these funny challenges their retention team come up with.You have one month left in your contract, you send a email stating that you are giving notice, Their response you need to pay a early cancellation fee. Funny enough, not sure if they want me as a client with the service I seem to have to beg for. I have had to call a number of times stating I have no signal at home but everywhere else I am able to make and receive calls a whole year later the issue gets resolved. Sms received at 04h21 in the morning. Y'ello expires 11/16/24 whereafter subs change from RR126.09pm to R154.783pm month-to-month. Upgrade at MTN store or call 135. I believe that the communications manager needs to be checking what is sent to their clients.How can you upgrade when they don't know what it means to give a professional service to the client. The communication sms being sent to me even a joke. Dear Cellphone contract providers please have a look at how you provide services to your clients. Currently even Banks are selling the same products and service of which just for the service one would rather opt to join them.I have a office full of ****orkers looking to upgrade but guess what all of us are choosing not to do so as the market has more options available. If anyone just took the time to hear what a client has to say this would be the world of difference. Again I am stating it today 03 October 2024 this is my notice. I want my number and the last payment will be made as I have been doing.