DL
Dennis L
1 reviews | Active since Nov 2019
27 Nov 2019, 19:13
Worst service ever
A ********** upgrade was made on my account. I had to beg MTN to refund my money. I was told my contract will revert back to what it was prior to the ********** upgrade. Now I am charge R50/ montb more for that same contract, no explenation from MTN. They have the WORST client relationship ( none at all) I have ever experienced. The call centre is useless, they just issue reference numbers. No one, not even call centre staff can speak to the accounts devision. I was asked to e mail the PREMIUM helpdesk with my query. I got the same response as with the regular customer care e-mail, just a reference number. Phoning 083135 is also no good. I will terminate my MTN contracts as far as possible.
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Dennis L's updateReviewer Update
14 Feb 2020, 16:45I did not specify the number on line that is not wise, I have more than one MTN account unfortunately and you should be able to trace that seeing that you published my account and cell number. Your MTN stores are limited to what they can assist with you must do it yourself on line.
I have tried all your useless platforms...try it yourself, phone 135 and experience the incompetence first hand simlarly your e mail platforms quick to acknowledge the mail but that is where it stops unless you persist.
It was most stressfull to me when you **********ly deducted R1800 instead of R98 and no urgency to rectify it. I found Mondo was incolved and they eventually sorted it out. I thought I was an MTN client?
Whatever, I do not hold my breath that you are capable or willing to do anything about this incident.
I have tried all your useless platforms...try it yourself, phone 135 and experience the incompetence first hand simlarly your e mail platforms quick to acknowledge the mail but that is where it stops unless you persist.
It was most stressfull to me when you **********ly deducted R1800 instead of R98 and no urgency to rectify it. I found Mondo was incolved and they eventually sorted it out. I thought I was an MTN client?
Whatever, I do not hold my breath that you are capable or willing to do anything about this incident.
DL
Dennis L's update14 Feb 2020, 16:45
Reviewer Update
I did not specify the number on line that is not wise, I have more than one MTN account unfortunately and you should be able to trace that seeing that you published my account and cell number. Your MTN stores are limited to what they can assist with you must do it yourself on line.
I have tried all your useless platforms...try it yourself, phone 135 and experience the incompetence first hand simlarly your e mail platforms quick to acknowledge the mail but that is where it stops unless you persist.
It was most stressfull to me when you **********ly deducted R1800 instead of R98 and no urgency to rectify it. I found Mondo was incolved and they eventually sorted it out. I thought I was an MTN client?
Whatever, I do not hold my breath that you are capable or willing to do anything about this incident.
I have tried all your useless platforms...try it yourself, phone 135 and experience the incompetence first hand simlarly your e mail platforms quick to acknowledge the mail but that is where it stops unless you persist.
It was most stressfull to me when you **********ly deducted R1800 instead of R98 and no urgency to rectify it. I found Mondo was incolved and they eventually sorted it out. I thought I was an MTN client?
Whatever, I do not hold my breath that you are capable or willing to do anything about this incident.