Worst service ever

I had an account with you guys which was scheduled to end in May and I called In to get it canceled. The agent who was helping me advised that the account was closed but 25 of June, i got debited. I again called in and I was told that this was my last debit order.

Then in July, I got debited again. The agent told me the same story. The agent told me that it's because I was given data and minutes then I said fine I understand. And I again requested this account to be closed and I told the consultant that I don't want any data or any minutes and she then confirmed that the account is closed.

This month I got another debit order. This is really ridiculous, how can a big company like MTN fail to close one account???? I am really tired of this and having to call and be kept on hold for minutes and minutes. Being transfered from one person to another.

Am really tired of this, can I please get my money back?