Worst service ever!!!!!!!!

Imagine a big company hiring people who do not want to work or who do not know how to work, it seems to confuse me all the time I need assistance from MTN. The 135 agents never know how to assist you in anyway. I also call for assistance and realize after that I just wasted my time with no resolution. I did a sim swap for my contact sim yesterday the 27th of March @ 12:05pm, the consultant at the store told me my sim card should work any time after an hour. I went home and waited for the sim, at night I called 135 and asked for my sim to be checked, mind you I paid the R150 for the sim swap and also paid my installment for the contract for a sim that is not working even now.

I called 135 after the lady told me that I should give the sim card 24 hours it should work as it shows everything was done correct with the sim swap. I called this morning and this afternoon after the 24hours and was told the same story, everything looks fine on the system if should work. The third agent I spoke to told me the same thing and told me to switch off my phone for 15-20 minutes because he refreshed the sim it should work. I switched off my phone after 30 minutes the sim is not working it only write 'emergency calls only' Now the firth agent I spoke to by the name of Buhle, told me the same thing after I told her that she is telling me the same I've been hearing for the whole day, so I needed to speak to her supervisor. She kept on repeating everything that I already know as I was now calling for the forth time, and what annoyed me is that she started her statements with 'I think'. Why do you think? What is it that you know? I told her I was going to stay on the line until I was transferred to someone who will assist me. After 35 minutes of Buhle's 'please hold' and 'thank you for holding' I still did not get assistance, what is worse is that she said I should hang up because her supervisor by the name of Noluvo is calling me in a bit, I told her I will only hang up once the call comes through.

Guess what Buhle did? She got tired of not knowing how to help me and transferred the call back to the queue, the call started after your 40 minutes as if I was calling for the second time and had to make the selections again. And guess what? It is now 18:34 and my sim card is still not working and no missed call or whatsoever from Noluvo the 'supervisor'.

I keep updating my contract for all these years I even lost count of how much, once it expires this time, I swear I won't bother to upgrade it. I am so done dealing with this unprofessional and *********** people who clearly only know nothing but picking up the phone.