WORST SERVICE EVER - AVOID MTN IF YOU CAN

If I could give -10 stars I would, and that would still be generous. Did an upgrade online on 31 January 2024. When it came time for delivery, the DSV fingerprint machine did not want to work. The phone was returned and we were told to contact MTN to make another delivery arrangement. Another attempted delivery, again fingerprint did not want to work. I was then contacted and informed that I can cancel the entire agreement, re-enter an agreement and the phone can be delivered without having to use fingerprint but only with a pin. NO reply for days. Then the agreement was cancelled again and re-entered FOR THE 3RD TIME. I have now been waiting since 22 February 2024 for delivery. When I call MTN they tell me to call Cell Network, whose number does not work. When I send WhatsApp messages I only get past the first "Hi, which number was upgraded" before I am ghosted.

Been with MTN for so so many years and I just want to warn every single person, do not ever sign a contract with MTN. Their service is deplorable. They take your money so easily but provide no service in return.