Worst service ever at the worst time

Hi my name is Johan Taljaard. My wife has coved and is in hospital on a ventilator. She is the one in the house hold taking care of the Debit orders and this task in now upon me. Where all the accounts was very helpful accept MTN that wanted to speak to my wife directly......That is in hospital fitting for her life. The only way of me communicating with her is through WhatsApp on the phone that the debit order needs to be paid. MTN can't tell me anything for I am not the account holder. So the will cut the line, the line that speak to me wife with. Thanks MTN