Worst service ever at MTN

If I could give them -2 of out 10 I would. I am so upset with MTN. My father just passed away and as you can imagine I am going through a lot and MTN has just made my life much harder. My phone number contract was on my fathers name and I enquired what to do next, as we are busy with his estate. MTN advised me that I can migrate the number to prepaid. I went into a MTN shop on Saturday and gave all the relevant paperwork and filled in 2 forms and they said it would be done in a few days. On Monday I wake up and find that my network was suspended and my phone no longer works. After 44 calls with useless consultants and no way of getting to the relevant people they said an amount was outstanding which they never said on Saturday and if I make an immediate payment they would fix it. I made an immediate payment and still nothing. I again tried 23 times to call them yesterday and finally got through to the legal department and they said I should email the whole story to them with the proof of payment and that it will be fixed then. I did so yesterday at 13:00 and no reply and now I am holding again for legal department and have been holding for 43 minutes and no answer. my father was a loyal customer of MTN and this is what they do when you're going through the worst time of your life. I have told them as well all the relevant people working with his estate has my number an no one can get hold of me for 4 days now. This is the worst service I have ever encountered and it is so frustrating that you can not get hold of anyone to assist you. I don't even think complaining is helping and they would most probably not give me any feedback but I just don't want anybody else going through the struggle that I have had for the last 6 days. O and after holding for 47 minutes the said they are going to check my account t please hold and then dropped the call. now I have to phone again. This is so frustrating. Never ever again MTN for me.