1 reviews | Active since Feb 2017

03 Feb 2017, 09:17

Worst service ever and most unhelpful Matter not resolved over 2 months

<p>I have app**** for 5 new packages on the black friday specail deal on mtn direct on the 25 Nov 2016.The application was successful and received the 5 sim cards. 2 of the 5 five sim cards were not working because MTN said the porting was unsucessful and would be reintiated. I have called numerous times over the last 2 months to ask when will the matter be resolved. I keep getting told bu the consultants they cannot help me because the contracts were intiated in JHB call centre and not Durban call centre and therefore they will send an email to the supervisors in JHB to resolve the matter. Not one suppervisore by the names of Tiny,Sharekha and Chanelle ahve resovled my matter. I have 6 references number over the last 4 weeks saying that emails have been sent to these people to resolve the matter. Even worse 99% of the time when I call I only can get through to the Durban call centre and not even a supervisor in the centre can help me.Such a huge company who calls themselve world class but cannot work together in different provinces to sort my proting initating and new contract activation. terribly upset and very disgusted</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Feb 2017, 13:30
Official

Good day Muhammad.

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

We have escalated the matter, you should be contacted shortly.

Regards,

MTN SA.