RJ
Robert J
1 reviews | Active since Jun 2018
15 Jun 2018, 08:26
Worst service ever and incorrect deductions
Did an upgrade over the phone. Decided not to take a handset to get more value on airtime. The agreed amount was R350.00. MTN deducted R599.82 in April. Phoned call centre and said they would correct error and refund difference in May. MTN then deducted R599.82 AGAIN in May. Called again and said they would correct error. Received message to say case closed. Still no refund. This is shoddy service and I see this as THEFT. How many times does a client have to phone you MTN to get it right. Please ensure the correct amount is deducted monthly and refund me immediately.
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Robert J's updateReviewer Update
16 Jun 2018, 20:00This does not make any sense. Have the decency to pick up the phone and call your client. No promo discussed and 500 sms's. Nobody uses sms's anymore.!! You are deducting R150 a month more than what was agreed. REFUND what is owed. why is there a R492 balance when the agreement is R350 pm and R599 has been deducted. Call your client!! If we owed you money it would get debited, letter of demands would be sent. If this is not resolved, I will be contacting ICASA .
RJ
Robert J's update16 Jun 2018, 20:00
Reviewer Update
This does not make any sense. Have the decency to pick up the phone and call your client. No promo discussed and 500 sms's. Nobody uses sms's anymore.!! You are deducting R150 a month more than what was agreed. REFUND what is owed. why is there a R492 balance when the agreement is R350 pm and R599 has been deducted. Call your client!! If we owed you money it would get debited, letter of demands would be sent. If this is not resolved, I will be contacting ICASA .