1 reviews | Active since Dec 2012
Worst Service Ever and Inconsistent Reasons
Mtn dont love to respond to mails, why have customer care via mails . I have phoned your customer care line and I was advised due to AFFORDABILITY I did not qualify for an upgrade. How on earth can one not meet the criteria when the premiums are going to b less ie I am currently paying R175.00 and my new upgrade was going to be R89.00 per month. Can someone in MTN please explain to me how the criteria was not met. However you are debiting a higher amount and still cannot qualify. furhter to this i was advised by another of your agents that my limit increase was to increase, then only i will qualify......when phoning the number to do the increase *** - rings forever...your continued pathetic service and staff that dont understand how your industry works, MTN should close down its network completely and give ohter providers the opportunity to give better service delivery. i am awaiting for a response for my upgrade that is overdue for almost 2 years now. find u recordings.<br> <br> <br> Awaiting your response for the fourth time now. Sent 3 mails with no response, My details are below, surely you will find the previous queries if MTN is efficient enough<br> ***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Best regards
Mantoa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Best regards
Mantoa
REQ:***