LB
Lizelle B

1 reviews | Active since Sept 2015

01 Sept 2015, 22:22

Worst service ever and cannot resolve any billing

I was a customer with Nashua Mobile for many years. I was migrated towards the beginning if the year to MTN when Nashua closed. <br> 1. My voicemail was disabled <br> 2. My phone did not ring, not a valid number<br> 3 worst of all i have signed a contract with Nashua Mobile to limit my kids usage of cellphones. It is now the third month in a row that I am paying more than R8000 and noone can helpor explain where this is coming from. There shoud, be a block on the account. I have spend numerous hours on the phone and at the branch to try and resolve these issues. Just when I think it will be resolved, I get another account of R8700 this month. I have had so many issues and noone that can actually assist me. I need to honour my contract, but why do they not honou their side!!<br> <br> I have had enough. I have been a loyal customer for more than 20 years.

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Sept 2015, 11:26
Official
Hello Zellebotha,

Thank you for your post

Apologies for the inconvenience experienced

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards,
Keitumetse
REQ:***