Worst service ever

I have had the worst experience. I went to apply for a new contract through the iStore using Mtn as the carrier. Process started 2 November, did all the paperwork etc. Few days later contract approved and I collect the phone. Day or two later, no data or voice minutes loaded. I phone MTN customer care to get advised the contract is not the same contract as I chose in the store and one of the digits of my phone number was entered incorrectly so the incorrect package was loaded on an incorrect phone number. I head back to the iStore to get this fixed. I took a bunch emails from myself to get this contract canceled eventually. During this time, I sit with the frustrations of being on pre-paid and only loading a few minutes and gigs at a time because my contract should be sorted soon. Today, 1 December, I get a call from the lady assisting me, very excited that it is all sorted out, previous contact canceled, new contract approved. Her excitement was killed quickly when I advised her the wrong contract was loaded again, at least this time it was the correct number. Later today I saw my bank balance was not what it was supposed to be, checked all the debit orders, then saw there was a debit of R25k for the cost of the phone. Someone, somewhere did not do their job and did not do the transfer of contract appropriately and I got charged for the phone.

I have been paying the price for the last month for *********** people. Like I said, this has been the worst experience ever. I would be surprised if the refund of this R25k takes any less than a month.