Worst Service ever!!!!!

On the 23rd of Octobr, I called MTN to cancel my contract, my request was submitted to the retention dep same day (assisted by Zanele Tshabalala). On the 16th of November , i sent an email to follow up whether they have received my request - with no response.

So, i have submitted my request in time , meaning my debit order was not supposed to go off on the 1st of December, but it did indeed.

Today, after a month and 7 days, i was called by the retention dep, saying that they have received my request now only.

Zizipho Mngwandi issued me with a reference no : ***, saying that my contract is cancelled and that i must phone customer service again to get my refund(she couldn't transfer me or ensure that someone calls me to get this sorted out) What frustrates me is that i need to use my time to contact MTN , begging for my money, because someone did not do their work properly. This is the worst service that I have received from MTN this far.