Worst service ever.

I called to have my bill explained after paying both a pro-rata amount and the first month for a month-to-month 5G service. The agent could not properly explain the charges. Her explanation was essentially that MTN charged me pro-rata and one month, then invoiced me again on the 17th and decided the previous amount was short.

When I questioned this, she denied saying anything different. I was honestly in disbelief.

I was also supposed to receive a R500 Takealot voucher with my purchase, which is still advertised on the website. I followed the instructions and took the contract directly from the website, yet I have received nothing. Instead, I keep getting pushed from one department to another.

I have to call repeatedly to get my address corrected, yet I am still being overcharged whenever MTN decides I supposedly owe more, with no proper notice or explanation.

I genuinely regret taking this contract. The service has been extremely poor, and the agents need better training, especially the MTN Direct team. Pathetic service from start to finish.