Worst service Ever

On 30 April 2025, we took out a contract for a year where a special package of 50 MB for R249 pm was advertised. On 10 May, it showed on my app that we were out of data. 10 days after we signed and paid for the new contract which is being loaded on the 27th of every month. On my app it showed that I had used 20mb in total. What had happened to the other 30mb? We later realized that MTN had only given us 20 MB and not 50 as per the contract. I went to the nearest store and the assistant was more interested in upgrading my package. I was then told to call customer care.

Called customer care and was told to wait 48 hours for a rep to get back to us.

Today I received a message notifying us to wait until the 27th of May.

In the meantime we have no wifi, no tv, nothing and we paid for it.

I am in the process of taking this matter further to the ombudsman.