Worst Service Ever

Since MTN changed its payment system, it has been one headache after another. Not to mention the unhelpful Consultants and manager in their Boksburg East Rand Mall branch. I made an early payment for May via EFT (which I always did before) but this time the money did not reflect in my account so I went to go enquire with them. I was told that MTN had moved from a system that uses A accounts to one the uses B accounts and that the cash I transferred was hanging in the old system. After more than 2 hours of calls to other stores and client care, I was told that no one knew how to move the money yet. I was told that I should pay another amount via cash and that the initial amount would cover my June bill. 1 month later and I still haven't received feedback and I am still in arrears. This is messing with my credit score. I wish someone would just get my issue resolved already.