AK
Andrea K
1 reviews | Active since Nov 2017
02 Dec 2019, 14:13
WORST SERVICE EVER!!!!
Firstly the service and unhelpful staff is just unsatisfying. I have been calling since last week because i want to add an additional contract to my current one, they kept declining my request and with a reason stating that my account is in arrears- however they debit me every month and I've never missed a payment. I found out that my ID number is on 2 contracts- one which is not even mine and that account is in arrears, therefore even my credit score has been dropping due to this and till now nobody has been assisting me to rectify this horrible MISTAKE!!!
WORST SERVICE EVER!!!!
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Replies (1)AK
Andrea K's updateReviewer Update
04 Dec 2019, 21:30Good day
The second contract is NOT MINE!! That’s what I have been saying!!! The *** is my contract!
The other one belongs to my father- all his details are there but with my ID number! This is damn pathetic!!!
My credit score has dropped because you guys made a mistake and my name is going bad because you put my ID number on someone else’s account without my consent. If MTN does not compensate me and rectify this- I will take further action and cancel my contracts and publish all of this on every social media platform.
I have been transferred back and forth with you guys- I need urgent feedback BEFORE THE END OF THIS WEE**** I even emailed an affidavit to you guys!
What more do you need in order for you to understand my issue.
This is the worst service I ever received in my entire life!!!
The second contract is NOT MINE!! That’s what I have been saying!!! The *** is my contract!
The other one belongs to my father- all his details are there but with my ID number! This is damn pathetic!!!
My credit score has dropped because you guys made a mistake and my name is going bad because you put my ID number on someone else’s account without my consent. If MTN does not compensate me and rectify this- I will take further action and cancel my contracts and publish all of this on every social media platform.
I have been transferred back and forth with you guys- I need urgent feedback BEFORE THE END OF THIS WEE**** I even emailed an affidavit to you guys!
What more do you need in order for you to understand my issue.
This is the worst service I ever received in my entire life!!!
AK
Andrea K's update04 Dec 2019, 21:30
Reviewer Update
Good day
The second contract is NOT MINE!! That’s what I have been saying!!! The *** is my contract!
The other one belongs to my father- all his details are there but with my ID number! This is damn pathetic!!!
My credit score has dropped because you guys made a mistake and my name is going bad because you put my ID number on someone else’s account without my consent. If MTN does not compensate me and rectify this- I will take further action and cancel my contracts and publish all of this on every social media platform.
I have been transferred back and forth with you guys- I need urgent feedback BEFORE THE END OF THIS WEE**** I even emailed an affidavit to you guys!
What more do you need in order for you to understand my issue.
This is the worst service I ever received in my entire life!!!
The second contract is NOT MINE!! That’s what I have been saying!!! The *** is my contract!
The other one belongs to my father- all his details are there but with my ID number! This is damn pathetic!!!
My credit score has dropped because you guys made a mistake and my name is going bad because you put my ID number on someone else’s account without my consent. If MTN does not compensate me and rectify this- I will take further action and cancel my contracts and publish all of this on every social media platform.
I have been transferred back and forth with you guys- I need urgent feedback BEFORE THE END OF THIS WEE**** I even emailed an affidavit to you guys!
What more do you need in order for you to understand my issue.
This is the worst service I ever received in my entire life!!!