Worst Service Ever

A very disappointed customer, I have a contract with MTN. However, the last two months I have been debited two different premium meaning I have my standard monthly premium and then an addition premium that I am not aware of what the addition premium is for. I went to the Protea Glen Branch, they could not assist me in resolving as to why do I have the additional premium going off of my account and it’s not found on their system. I then asked why can I not upload data if my data bundle is depleted like I use to have that option. I called in today several times with the agents placing me on hold. When I ask please put me through to the manager or supervisor I get told they work from home they can not assist me I got shouted and received a very bad attitude from the agent Phakama Ngwenze. MTN has not notified me of any addition premium. My spending limit on my contract is put on 0. When I request for the additional fee to be send back to me they say it’s part of my package. How does it happen that it’s not one debit order going off for my contract. Once my contract is paid up I will not renew my contract or upgrade at this service provider. I am sure I will get better service from their competitors.