WORST SERVICE EVER

USELESS.

I have been into your stores, called your customer care number and sent 100000* emails.

Trying to get a contract, application (even though I have a confirmation email with a reference number from MTN direct) apparently doesn't exist, BUT an account that I closed 4 years ago does even though there's is no contact number or billing linked to it.

Apparently Tia Tukushe at your Mall of Africa Branch was going to resolve everything, after spending 2,5 hours in store with her. She has a copy of ALL of my documents already. Full package details were selected. I have called 6 times in follow up, she is never available or always promises to call back. I'm still waiting.

So. CLOSE WHATEVER DUMB ACCOUNT SOMEONE FORGOT TO DO THEIR ADMIN JOB FOR, and then actually have someone assist me.

Only reason you are one of the top providers in the country is because we have such a limited selection. It's definitely not because of your service.