worst service ever

I have send my LG 3 in for repairs on 2 Jan 2015. The branch indicated that the estimated time for repair is 2 weeks. I requested that they supply me with a quote before repair. After a week I followed up as no quote was no received. After following up 2 times a week they requested that R1960 is paid in to Absa account. No invoice or conformation of bank account. Money was paid same day 29 Jan and since then the phone is in dispatch. Have request tracking numbers, but no success. With lot of effort I had discussion with Marius the area manager. He promised to look into the problem. Following day a clark phoned me backto inform me that the phone is in dispatch. Hallo!!<br> <br> Still waiting, logged a complaint a week ago, with no feedback. I am still inthe dark where my phone is and still waiting for a miracle.