WORST SERVICE EVER

I EMAILED CUSTOMER SERVICE ON THE 21st OF DECEMBER REQUESTING FOR AN ITEMISED BILLING STATEMENT AND I AM STILL WAITING FOR IT. ON MY FIRST EMAIL I WAS ADVISED THAT I WILL RECEIVE IT IN 7 WORKING DAYS AT A CHARGE OF R21.50 FOR EACH STATEMENT. WHEN I CALLED IN JANUARY TO ASK WHY I HAVEN'T RECEIVED ANYTHING I WAS TOLD THAT I AM NOT REGISTERED FOR THE SERVICE. IT REALLY UPSETS ME TO THINK THAT I HAVE TO DIG FOR DOCUMENTS THAT I HAVE A RIGHT TO AS I PAY FOR THIS CONTRACT EVERY MONTH AND NO ONE CAN HELP OR THEY DON'T WANT TO HELP. <br> THESE ARE SOME OF THE EMAIL RESPONSES I HAD FROM THEM SINCE THEN <br> <br> Good day H.,<br> Thank you for emailing Customer Care.<br> Kindly be advised I have escalated your query to the business department for assistance, <br> We trust that you find the above in order.<br> Kind Regards,<br> Dillon Clayton <br> Customer Services<br> MTN SA<br> You can now text your query to us! Simply SMS 44303<br> Reference Number: ***<br> <br> From: Customer Care [Email Removed] <br> Sent: 14 January 2015 02:39 PM<br> To: Tilling, H. (Hendrieka)<br> Subject: RE: RE [