RW
Richard W
1 reviews | Active since Feb 2015
17 Feb 2015, 12:23
Worst service EVER!!!
I have been a client of MTN for more than 7 years. My phone got damaged and i requested for an early upgrade ( less than 30 days left on contract ) Apparently the supervisor approved this, however im still waiting for someone from MTN to contact me as i am not able to get through to MTN or the so called supervisor!!! If i don't hear anything from MTN TODAY i will move to Vodacom in a heart beat. This is really pathetic. I phoned 7 times to speak to the supervisor and got cut off 7 times!!! Socking
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MTN South Africa's replyOfficial
02 Mar 2015, 10:50Hello sonsaksopie57,
We are truly sorry for any inconvenience caused and for the delayed response.
We perused the account and can confirm that the early upgrade was approved. You needed to pay one month's subscription in advance and then the early upgrade could have been done.
We escalated the matter directly to the management team within our Retentions Department and requested that you be contacted ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We perused the account and can confirm that the early upgrade was approved. You needed to pay one month's subscription in advance and then the early upgrade could have been done.
We escalated the matter directly to the management team within our Retentions Department and requested that you be contacted ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply02 Mar 2015, 10:50
Official
Hello sonsaksopie57,
We are truly sorry for any inconvenience caused and for the delayed response.
We perused the account and can confirm that the early upgrade was approved. You needed to pay one month's subscription in advance and then the early upgrade could have been done.
We escalated the matter directly to the management team within our Retentions Department and requested that you be contacted ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We perused the account and can confirm that the early upgrade was approved. You needed to pay one month's subscription in advance and then the early upgrade could have been done.
We escalated the matter directly to the management team within our Retentions Department and requested that you be contacted ASAP.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,