NN
Nomfundo N

1 reviews | Active since Jun 2016

15 Jun 2016, 15:59

Worst service ever

<p>For a person thats Customer Service orinated i really pay close attention to the service that is rendered to me. I sent through my phone for screen repairs(just Screen repairs) towards the end of April and still have not received my device back. Constant back and forth due to Admin problems and me having to call constantly to check on the status of my repairs, first of all the screen repairs were worth a new devise itself which is a total ******* and second of all one of the consultant actually hung up the phone in my ear trying to explain my situation. The last email they sent me was last week monday of which Lezandre Adams said they will revert back shortly of which 144 hours later still hasnt happned. Im Fustrated and Phoneless</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Jun 2016, 20:30
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ: **********