1 reviews | Active since Jun 2016

14 Jun 2016, 08:20

worst service ever

<p>I had an upgrade on my cellphone contract with MTN from 2015 September and eversince waiting for my new handset to date.</p>

0
Replies (5)
MTN South Africa
MTN South Africa's reply15 Jun 2016, 09:17
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to the Sales person (Kgabo) to assist in providing feedback on package and when delivery will be done. A call back will be done today to advise on process.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

's update25 Jun 2016, 14:53
Reviewer Update

Well thanks Kevin for your efforts,a guy named Joshua called me and we made an arrangements that after a week he will have a handset delivered to my door step and guess what I am still waiting untill to date.I wonder what should really happen for me to get the service im paying for to MTN which I deserve and never ever missed a payment on my contract account.

's update20 Jul 2016, 03:06
Reviewer Update

Please help my situation still remains the same with Mtn

's update25 Jul 2016, 11:25
Reviewer Update

How come I dont get help?

's update01 Aug 2016, 23:15
Reviewer Update

when will I get help?