Worst Service Ever

<p>I have been trying to sort my MTN Contract Sim Swop out since March 2016. My cell phone was smash and grabbed at the Comaro Crossing Robots on the 25th March, I was able to block the phone at MTN on the same date, but since then I have had the poorest Customer Service one can think of. I emailed my claim form and received a confirmation that it was received by MTN and it would take 5 working days. This was on the 26th April 2016. To date 6th June 2016 I have not had any succes. Everytime I call back I am told I need to pay a specific amount before the sim swop can take place, once Ive paid I phone again, (which is a feat in its own as it trakes forever to get through), I get told sorry sir but there is still an amount that needs to be paid. I have called MTN, MTN Insurance as well as their undewriters Guardrisk and still I am being treated with disregard. I have been with MTN for many years but I hve now reached the point where I will now cancel my contract with them.</p>