1 reviews | Active since Jun 2016

02 Jun 2016, 07:11

Worst service ever

<p>For many years I have had a cellphone account with Altech Autopage and in March 2016 I found out that they have gone into liquidation so my account was handed over to MTN without my consent or knowledge. Next I know I got a message from MTN welcoming me as a new member.</p> <p>In January I have upgraded my one contract with Altech Autopage without knowing about all of this. Since MTN took over my account my contract charges are almost double every month. This was not the agreement and on both my contracts they charges me more than double what I signed for. I have sent several emails to show the difference in charges, I went to one of the branches, phoned many times and needless to say no response. When I get a response all they advise is what I owe them. Never any answers to my queries.</p> <p>I was told to just pay the amount and once it is sorted I might get some money back.</p> <p>I also get charged for 300mb which was not part of my contract and I also don't even receive these data. I have also queried this several times and finally got a credit for this month and not the last two months or confirmation that this was cancelled. I got charged by Altech Autopage and MTN in the same month for about R2000 and my account was hardly ever over R800. This is ridiculous!!! </p> <p>I have been asking to speak to a manager to get this issue sorted but all I get is someone will phone me in 24 hours and a week later still not phone call.</p> <p>I am super frustrated and I would never ever recommend MTN. There service is disgusting.</p> <p>I am still waiting for my contract to be sorted out since they just charge me whatever they want and can't wait for my contracts to expire to cancel it!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Jun 2016, 14:08
Official

Good Day Lizette Steenekamp Sander

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that the matter has been escalated to our Billing team for urgent attention. They will investigate and revert to you with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

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