Worst Service EVER!!
<p>On the 13/05/16 I took out a contract with MTN at carnival mall, Store Code 0045,on the 23/05/16 I returned the phone as it refused to switch on. I was told the phone was going to be booked in and sent to Midrand MTN service centre. I was given a number to call to receive a collection number so I may receive a new device. A week later I still cannot get a collection number. I have received no help or feedback from the MTN store.They do not answer calls, no matter how many times you try calling,it only rings. I dont understand how busy can the service centre be that they dont EVER take your call?? If you lucky, you might get a response "Sorry Sir, our systems are currently down. Please call back later"</p>
Good Day Aareef Ahmed,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We spoke to Nkululeko Nkosi from the store and he confirmed that the warranty assessment was approved on the 31 May 2016. According to the store you were contacted the very same day and you collected your new phone on the 01 June 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our
service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day Aareef Ahmed,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We spoke to Nkululeko Nkosi from the store and he confirmed that the warranty assessment was approved on the 31 May 2016. According to the store you were contacted the very same day and you collected your new phone on the 01 June 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our
service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,