EL
Estelle L
1 reviews | Active since Jul 2011
08 Jul 2019, 23:18
Worst service ever!
On Sunday 7 July 2019 we ported a number from cell c to mtn. MTN informed us the number will work by 8pm Sunday evening. Monday morning when we tested the number it still was not working. We contacted MTN several times on 135, 1555 and *** and after speaking to numerous people. They said there was some delay from the cell c side but that the number will work by 7pm Monday 8 July but the number still does not work.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
09 Jul 2019, 07:46Good day Estelle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the cell number provided is missing a digit.
Please send the correct number , select private reply so that i can view the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the cell number provided is missing a digit.
Please send the correct number , select private reply so that i can view the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply09 Jul 2019, 07:46
Official
Good day Estelle
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the cell number provided is missing a digit.
Please send the correct number , select private reply so that i can view the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the cell number provided is missing a digit.
Please send the correct number , select private reply so that i can view the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
10 Jul 2019, 09:13Good day Estelle
Kindly contact our porting department on *** and provide the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Kindly contact our porting department on *** and provide the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Best regards,
MTN South Africa's reply10 Jul 2019, 09:13
Official
Good day Estelle
Kindly contact our porting department on *** and provide the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Kindly contact our porting department on *** and provide the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh Kowlasar
Best regards,