Worst service ever
Three and a have weeks ago my Samsung fell and the screen broke :( . The day when I took my phone I took out insurance as well with MTN. Everything went well, they e-mailed me my claim form, and 2 day after that they collected my phone. Up until know they still haven't rep**** to any of my e-mails and I have to stay on the phone for 45 minutes at a time. Every time I phone in they all have a different story to what the progress is on my phone. So I spoken to the manager Ntombi who said i will receive my phone today and update us on a certain time. Up until now I still didn't get my phone and still no feedback from them. I have never in my life experienced such service in my live
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Apr 2016, 15:49Hello Bianca Venter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply14 Apr 2016, 15:49
Official
Hello Bianca Venter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***