WS
Werner S
1 reviews | Active since Mar 2013
05 May 2019, 18:11
Worst service ever!!
I've sent a complaint over a month ago and I still can't do a Sim swap!!! I am fed up!! Worst service ever!! If could just cancel my contract I would!! Vodacom has given me so much better service!! Pathetic!! Legal department don't answer their phones and never reply to any emails!!
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
06 May 2019, 11:30Good day Werner
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. Please provide the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. Please provide the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply06 May 2019, 11:30
Official
Good day Werner
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. Please provide the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. Please provide the number in question.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
WS
Werner S's updateReviewer Update
06 May 2019, 12:55 ********** 503
WS
Werner S's update06 May 2019, 12:55
Reviewer Update
********** 503
MTN South Africa's replyOfficial
07 May 2019, 10:35Good day
Please reply privately so that i can view the number.
Warm RegardsDinesh KowlasarComplaints Management team
Please reply privately so that i can view the number.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply07 May 2019, 10:35
Official
Good day
Please reply privately so that i can view the number.
Warm RegardsDinesh KowlasarComplaints Management team
Please reply privately so that i can view the number.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
WS
Werner S's updateReviewer Update
07 May 2019, 13:51***
WS
Werner S's update07 May 2019, 13:51
Reviewer Update
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WS
Werner S's updateReviewer Update
09 May 2019, 14:27Good afternoon, haven't heard anything from you. Is my account sorted out? Can I go do a Sim swap?
WS
Werner S's update09 May 2019, 14:27
Reviewer Update
Good afternoon, haven't heard anything from you. Is my account sorted out? Can I go do a Sim swap?
MTN South Africa's replyOfficial
17 May 2019, 10:05Good day Werner
Kindly advise that i tried contacting you , please advise if the SIM SWAP was successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly advise that i tried contacting you , please advise if the SIM SWAP was successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply17 May 2019, 10:05
Official
Good day Werner
Kindly advise that i tried contacting you , please advise if the SIM SWAP was successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly advise that i tried contacting you , please advise if the SIM SWAP was successful.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,