MC
Mfundo C
1 reviews | Active since Feb 2013
18 Mar 2016, 00:48
Worst Service Ever
I have been trying to contact MTN insurance on this number *** but I end up holding on the phone more than an hour and when someone does pick up they put me on hold and then the line gets cut. <br> <br> MTN put the wrong number on my claim form and I asked them to correct it because each time I call it takes 15minutes to trace my claim.<br> <br> All I want to know is where is my insurance claim.<br> <br> Please can someone just help me get through to MTN insurance so I can get my phone back. <br> <br> This service needs alot of improvement.
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Replies (1)
MTN South Africa's replyOfficial
22 Mar 2016, 12:33Hello celerocks,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the query has been attended to and your Insurance claim was approved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the query has been attended to and your Insurance claim was approved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply22 Mar 2016, 12:33
Official
Hello celerocks,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the query has been attended to and your Insurance claim was approved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the query has been attended to and your Insurance claim was approved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***