JC
Jade C

1 reviews | Active since Dec 2017

09 Jan 2019, 14:38

Worst service ever......

I was sold an upgrade in September 2018 on my data contract with MTN. The contact was sold by Mondo team for MTN. The initial contract was 5 GB + 5 GB night surfer. I was then told by the agent that I will receive an additional 3 GB anytime promotional data p.m x 24 months. I could not believe the deal and asked the agent to repeat. I immediately decided to take up the upgrade because of the great deal. then reality kicked in. First month only received my 5 GB + 5 GB night surfer with only 1 GB promo data. I was sold 3 GB promotional data. I immediately contacted MTN via their social platform and was told I need to log this with Mondo. Couple days later I called Mondo to log my query and agent confirmed, that after listening to the recording of the contract the agent sold me, was indeed 3 GB promo data and that I need to contacted MTN billing who will rectify the issue. I sent MTN a copy of the contract and told them what the Mondo agent told me. After more than 6 different reference numbers received, MTN now referred me back to Mondo as they did not deal with me directly. After 2 months this is how they resolved my query. I want to cancel my contract immediately and will not be held accountable for the early termination.

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Jan 2019, 09:55
Official
Good day Jade

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter with our support department. We will revert to you.

Warm regards,Mazwi ZumaComplaints Analyst


Best regards,