Worst Service Ever

I am so disappointed with MTN. I took up a contract with them in August based on their sms/email promotion (attached). I went Nicole Way MTN branch and was advised that I will receive my data soonest activated/within 24 hours. To date I have been receiving only the 2GB and NO 10GB as promised. I have been going to the branch, calling and emailing (attached) regarding the issue however I did not receive any satisfactory results to date.

Today I went to Nicol Way branch again and was attended to by one of their representative, Thapelo (picture attached). I told him that I want to cancel the contract since I was misrepresented and been complaining however not assisted. He then contacted their head office and advised them that I want to cancel the contract. I was told that I will have to pay R240.00 cancellation fee to which I told them that I am not going to pay any cancellation fee as my reason for my cancellation is due to their poor service and misrepresentation since they did not reach their agreement by breaching our contract. The lady insisted that I will have to pay it since it was not their fault but the branch’s fault. I told them that I do not fit anywhere in their problems and do not want to know who is at fault as they are all MTN representatives. I sat there for almost an hour listening to the two consultants arguing on who is at fault and what a not. I then decided to leave and come back since I was at work.

The representative then sent an email to one Mandisa from their head office and advised that I will have to come back as he is awaiting response from her. I came back in 2 hours’ time and he then called Mandisa then said they will come back to me as they are still busy with the query. I insisted on timeframe to my query as it has been ages since it started

He became irritated and told me that “TODAY is his LAST DAY at MTN” and cannot confirm what I am asking for. He became so personal that we ended up arguing, telling me that he is also human and the customer is always right theory does not work on him! I was so annoyed as I am not the one at fault here and been keeping my cool for the past three months and I am expected to still keep my cool 3 months down the line. I did not understand what was so difficult with my request for the cancellation.

When I requested to be referred to the manager it was impossible as the manager went to a meeting at 14th Avenue and I asked what about the 2nd in charge and there was apparently no such thing in charge in their branch. He was so personal that I ended up leaving the branch and going to Standard bank to cancel their debit order.

All I want is to cancel MTN contract as they are in breach. I have other alternatives, there are lots of competitors who are willing to render service to their customers and not treat them like trash as MTN does.

Thanks & Kind Regards

Dipuo Chaka Tel : ********** 533 | Mobile: ********** 846|

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