WORST SERVICE EVER!

On the 2nd of January an amount of R629 was incorrectly debited on my account. After calling the MTN customer care centre they informed me that I was required to send through a signed Affidavit as well as certified copies of my ID through for them to open up an investigation as it shows that I upgraded my account - which I NEVER did.<br> <br> This call took place on Monday 4 January 2016 - Ref number ***. On Wednesday 6 January I sent the required documents. Post this date - 9 days later I have had 4 different customer care representatives asking me to send through the required documents.<br> <br> 1 - your people dont know how to use email or open an attachment - I sent it 4 times!<br> 2 - I was told this would be resolved in 3 -5 days - it is now 9 days and no feedback - pathetic<br> 3 - I NEVER upgraded my account and now I am sitting out of pocket<br> 4 - I asked Tsholofelo Mangena to give me a call on Thursday 14 January - it never happened!<br> <br> I have my cellphone with Vodacom and cant believe how disgustingly bad MTN's service is compared to Vodacom.<br> <br> Your customer care team needs some serious training on how to use email and give feedback.