Worst service ever

I loaded R60 airtime with intentions of changing it to data,after a few attempts of failing to do so getting a message from *141*2# saying I have insufficient airtime to do so and failing to make any outgoing calls I called customer care on the 22/12/15 8.04am only to be answered by a rude lady Tshimangadzo Tshipuliso,the lady actually told me there is nothing she can help me with and I must call after an hour,after trying hard to get help out of this bad attitude woman, I hung up.I called back at 8.16am hoping to get assistance from another person, only for her to answer the call again,when she recognised my voice,she responded a number of times by saying HMMMM then after a while Hung up on me..I have never felled so insulted in my life..is this how you train your \CHAMPIONS"to deal with clients"