1 reviews | Active since Oct 2010
Worst service ever
Worst customer service ever. I popped into a MTN at the Phoenix plaza yesterday. I wanted to port my number back to MTN. I was greeted by a very rude assistant who was busy with his personal phone. I asked him what was the process of porting my number. His response was very rude and gave me a dont care attitude. I was about to ask him another question and he just got up and took a personal call on his cellphone and walked away. Ibwas astonished. So this makes my decision alot easier. I will port my number to vodacom
Regards
Neelan
Good Day Neelan
Thank you for bringing this matter to our attention, we are sorry to have disappointed you with our service and please note we have escalated this to the relevant management team to address the store consultants accordingly.
Kindly note below the process to port a prepaid number to MTN
- Buy an MTN SIM pack from your nearest MTN store or retail outlet
- RICA your SIM card in store (you’ll need your ID and proof of residence)
- Don’t insert your new SIM card yet
- Use your old SIM to SMS ’PORTME#(10-digit MTN SIM number)’ to ***, e.g., ’PORTME#***’
- You’ll receive a confirmation SMS on your current SIM that your request is being processed
- Insert your new MTN SIM card into your device the following day
- Select ’New number’ to activate your new SIM
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,
Good Day Neelan
Thank you for bringing this matter to our attention, we are sorry to have disappointed you with our service and please note we have escalated this to the relevant management team to address the store consultants accordingly.
Kindly note below the process to port a prepaid number to MTN
- Buy an MTN SIM pack from your nearest MTN store or retail outlet
- RICA your SIM card in store (you’ll need your ID and proof of residence)
- Don’t insert your new SIM card yet
- Use your old SIM to SMS ’PORTME#(10-digit MTN SIM number)’ to ***, e.g., ’PORTME#***’
- You’ll receive a confirmation SMS on your current SIM that your request is being processed
- Insert your new MTN SIM card into your device the following day
- Select ’New number’ to activate your new SIM
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Brendah Langa
Complaints Management team
Best regards,