1 reviews | Active since Aug 2018
Worst service ever
Someone **********ly opened an account in my name, 2 accounts to be exact in March. I logged the case with MTN in May and I was told it will take 21 days to resolve and that the 2 accounts would be closed. After 21 days I started following up and every time I followed up I got the same response: “we will contact ***** department and get back to you” ??!! It’s 4 months later and still getting the same response and when I tell them I want to cancel my contract I’m told I’ll be charged penalties. And oh, the 2 accounts are still open and I’m being charged about R1300 extra every month.
Dear Tshifhiwa,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to supply me with all the correspondence you have between yourself and MTN including your ID number so I can investigate the matter and resolve asap.
Please email ***
Thank you, looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
Best regards,
Dear Tshifhiwa,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to supply me with all the correspondence you have between yourself and MTN including your ID number so I can investigate the matter and resolve asap.
Please email ***
Thank you, looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
Best regards,