Worst service ever!!!

In May 2018 I cracked the screen of my phone and I stopped using it. I kept it in my laptop bag because I had intentions of getting it fixed.

I then misplaced the phone so I called MTN to blacklist it. They informed me that it had been unused for a while. So they had to white list it first before black listing it. I was given the following ITC No: ********** 6

I have since found my phone and I called asking for it to be white listed. I am having no joy in that regard and its been a week. They requested no documents when blacklisting it and now they require every document under the sun to white list it. I have no issues in providing the information. But you would hope that a phone that is on contract with MTN and insured with MTN would allow easy information collaboration. I am so ****ed off and so inconvenienced right now because my phone is just not working.

I sent them the affidavit as requested that I have now found the phone.

They sent me back an email still requesting the affidavit along with my ID copy and proof of purchase.

I have no issue with resending the affidavit and a copy of my ID.

I have no issue in sending my proof of purchase (which I have to go inside an MTN store to get). But that will not assist them because the phone I initially bought (IMEI No: ********** ********** 4 Rose Gold iPhone 6S) was replaced by the insurance to be an iPhone 6S Gold (IMEI no: ********** ********** 7).

And I am getting no luck with the call centre agents when explaining my story.

I really need to get my phone working ASAP

Mrs NW Melamane ********** 352